We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

Want to make a suggestion to the practice?

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you have any worries or queries about confidentiality, please ask a member of staff.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

We need to hold personal information about you on our computer systems and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstance you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends or spouses unless we have prior written consent, and we do not, leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details about our patient information leaflet. An appointment may be required. In some circumstances a fee may be payable.

There is access through the main door. We have a wheelchair available for use in surgery.

Hearing Difficulties

If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.

Your Information, Your Rights

Based on December 2022 data

All GP practices are required to declare the mean earnings (e.g. average pay) for GP’s working to deliver NHS services to patients at each practice.

The average pay for GP’s working in the Abington Park Surgery in the last financial year was £90,561 before tax and national insurance. This is for 4.59 full time GPs and 2.58 part time GPs who worked in the practice for more than six months.

This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to;

Maintain the Confidentiality of all data within the practice by:

• Ensuring that only authorised persons can gain access to our systems
• Not disclosing information to anyone who has no right to see it

Maintain the integrity of all data within the practice by:

• Taking care over input
• Ensuring that all changes are reported and monitored
• Checking that the correct record is on the screen before updating
• Reporting all apparent errors and ensuring that they are resolved

Maintain the availability of all data by:

• Ensuring that all equipment is protected from intruders
• Ensuring that backups are taken at regular, predetermined intervals
• Ensuring that contingency is provided for possible failure or equipment theft and that any such contingency plans are tested and kept up to date

Additionally we will take all reasonable measures to comply with our legal responsibilities under:

• The Data Protection Act (2018)
• The Health and Safety at Work Act (1992)
• The Access to Health Records Act (1990)

Private Work Fees

Abington Park Surgery is committed to delivering high-quality, patient-centred care. This charter outlines our commitments to you and what we ask in return to ensure a collaborative and effective healthcare experience.

You can find the full details of you and your general practice download here

Our Commitments to You

Respect and Dignity

You will be treated with courtesy, respect, and without discrimination always.

Confidentiality

Your personal and medical information will be handled with the utmost confidentiality, in accordance with legal requirements.

Access to Care

• Urgent medical needs will be addressed promptly, with same-day appointments available for urgent issues.
• Routine appointments will be scheduled at the earliest convenience, considering your preferences and clinical need.
• You have the right to request consultations with a clinician of your choice, subject to

Information and Communication

• We will provide clear explanations about your health, treatment options, and any
• You will be informed about how to access test results and medical records, in line with legal
• Practice information, including services offered and how to access them, will be readily

Prescriptions and Referrals

• Repeat prescription requests will be processed within 2 working days when ordered with the NHS App but may take up to 5 working days when ordered by other routes.
• When necessary, referrals to specialists will be made promptly, and you will be informed of the referral process.

Feedback and Complaints

• We welcome your feedback and will provide information on how to submit suggestions or
• All complaints will be handled professionally and efficiently, with responses provided in a timely manner.

Your Responsibilities to Us

Respectful Behavior

Treat all practice staff and fellow patients with courtesy and respect.

Appointment Management

• Attend scheduled appointments on
• Inform us as soon as possible if you need to cancel or reschedule an
• Request home visits only when medically

Communication

• Keep us informed of any changes to your contact details or personal
• Follow up on test results and referrals as

Medication and Treatment

• Order repeat prescriptions in a timely manner, allowing 48 hours for
• Adhere to prescribed treatment plans and discuss any concerns with your

Health Promotion

Engage in health promotion activities and preventive measures as advised by healthcare professionals.

We value the partnership between patients and healthcare providers and believe that mutual respect and cooperation are essential for effective healthcare delivery.

For more information about our services, please visit our website: www.abingtonparksurgery.com

You and your general practice

https://www.england.nhs.uk/long-read/you-and-your-general-practice

The following IT systems are in use at the practice:

• Referral Management (using NHS numbers in referrals)
• Electronic Appointment Booking (the facility to book routine appointments online and, similarly, to cancel appointments
• Online booking of repeat prescriptions
• Summary Care Record (uploading details of your current medication and allergies to the national “spine” so that these are available for doctors involved in your care elsewhere)
• GP to GP transfers (the electronic transfer of records from practice to practice when you re-register
• Patient Access to records (the facility to view your medical records online).

If you are not already registered for online access and would like to be please complete our online form.

If you would like access to your medical records enabled or would like to opt out of the local or national summary care record, please contact reception.

Your patient record is held securely and confidentially on the electronic system at your GP practice. If you require treatment in another NHS healthcare setting such as an Emergency Department or Minor Injury Unit, those treating you would be better able to give you appropriate care if some of the information from the GP practice were available to them.

This information can now be shared electronically via: The Summary Care Record, used nationally across England

The information will be used only by authorised health care professionals directly involved in your care. Your permission will be asked before the information is accessed, unless the clinician is unable to ask you and there is a clinical reason for access.

If you would like to opt out, please ask reception for our opt out form.

A parent or guardian can request to opt out children under 16 but ultimately it is the GP’s decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.

Who Has Access?

Across all health care settings, including urgent care, community care and outpatient departments in England.

Information Source

GP record

Content

• Your current medications
• Any allergies you have
• Any bad reactions you have had to medicines
• Additional information (upon request to your GP)

For more information visit:

www.digital.nhs.uk

Register Your Type1 Opt-out HERE

GPs in Training

Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrars will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr Abdul Nasir. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.

The following are currently GP registrars at the practice:

Dr Josephine Webb, Dr Saba Saboor & Dr Alaa Abdu.

Medical Students

Medical students are sometimes attached to the practice for 2+ weeks as part of their training. If you do not wish a student to be present during your consultation, please inform the receptionist. They consult patients with our GP’s and they are under the mentorship of our Medical Student trainer, Dr Andrew Morris.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.