Want to make a complaint?
Make a complaint online using the complaint form. Complaint form to be linked to complaints email northantsicb.aps.complaints@nhs.net
If you are unhappy with the service you have received, please send an email to northantsicb.aps.complaints@nhs.net
Complaints procedure
Stage One:
Your complaint will be automatically directed to the right department. Stage one complaints are dealt with by the relevant service head or their representative. Your complaint will be acknowledged within five working days and we aim to respond within 28 working days.
Some complaints can be resolved as an early resolution by discussing it with a member of staff, such as the care navigation manager or deputy practice manager.
Some complaints can be complicated and may take longer to resolve. If we cannot give a full reply within the stated period, we will let you know why, what actions are being taken, and give you an expected date when we can give you an answer.
Stage two:
If you are not happy with the response at stage one, you can ask for the complaint to be reviewed by NHS ENGLAND, Telephone 0300 311 22 33 or Email englandcontactus@nhs.net
This will direct you to a customer contact Centre which will deal with your concerns and agree actions to resolve them. You can also write to them at:
NHS Commissioning Board
PO Box 16738
Redditch, B97 9PT
In addition, in Northamptonshire, you may contact Voice Ability, a free service that supports people who want to make a complaint about their NHS Care or treatment. Contact Voice Ability on 0300 330 5499, or go to http://www.voiceability.org
You may raise the matter with the Ombudsman, who can be contacted at:
The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP Tel: 0345 015 4033