Abington Park Surgery is committed to delivering high-quality, patient-centred care. This charter outlines our commitments to you and what we ask in return to ensure a collaborative and effective healthcare experience.
You can find the full details of you and your general practice download here
Our Commitments to You
Respect and Dignity
You will be treated with courtesy, respect, and without discrimination always.
Confidentiality
Your personal and medical information will be handled with the utmost confidentiality, in accordance with legal requirements.
Access to Care
- Urgent medical needs will be addressed promptly, with same-day appointments available for urgent issues.
- Routine appointments will be scheduled at the earliest convenience, considering your preferences and clinical need.
- You have the right to request consultations with a clinician of your choice, subject to
Information and Communication
- We will provide clear explanations about your health, treatment options, and any
- You will be informed about how to access test results and medical records, in line with legal
- Practice information, including services offered and how to access them, will be readily
Prescriptions and Referrals
- Repeat prescription requests will be processed within 2 working days when ordered with the NHS App but may take up to 5 working days when ordered by other routes.
- When necessary, referrals to specialists will be made promptly, and you will be informed of the referral process.
Feedback and Complaints
- We welcome your feedback and will provide information on how to submit suggestions or
- All complaints will be handled professionally and efficiently, with responses provided in a timely manner.
Your Responsibilities to Us
Respectful Behavior
Treat all practice staff and fellow patients with courtesy and respect.
Appointment Management
- Attend scheduled appointments on
- Inform us as soon as possible if you need to cancel or reschedule an
- Request home visits only when medically
Communication
- Keep us informed of any changes to your contact details or personal
- Follow up on test results and referrals as
Medication and Treatment
- Order repeat prescriptions in a timely manner, allowing 48 hours for
- Adhere to prescribed treatment plans and discuss any concerns with your
Health Promotion
Engage in health promotion activities and preventive measures as advised by healthcare professionals.
We value the partnership between patients and healthcare providers and believe that mutual respect and cooperation are essential for effective healthcare delivery.
For more information about our services, please visit our website: www.abingtonparksurgery.com
You and your general practice
https://www.england.nhs.uk/long-read/you-and-your-general-practice