Requests for repeat prescriptions can be made is several ways:

• Online through Systmonline (requires registration).
• By posting in external post box (to the right of main front doors) when the Surgery is closed.
• By depositing a repeat order slip in the repeat prescription box located in the front lobby at the Surgery when we are open.

We do not take prescription requests over the telephone. Please email us at nccg.aps.prescriptions@nhs.net 

It is also possible for patients to register with a local pharmacy for their collection and delivery service. Ask for more details from reception or from your local pharmacy.

Please allow at least 48 hours (two working days) for us to process your prescription before you collect.

Your pharmacy may require more time to fulfil your prescription. We are not able to influence any processing time at the pharmacy.

For more information, please click HERE

All requests should include your name, date of birth, contact details and medication required. 

Holidays / Early Prescriptions - If you are going on holiday and require additional medication or an early prescription:

• For Paper Requests - please write the revised collection date and medication required
• For On-line Requests - please use the 'notes field' to indicate the revised collection date and medication required

NB Prescriptions are issued on a 28-day basis. Any requests received more than 7 days before they are due may not be processed.

Upon receipt of the request, a repeat prescription will then be issued. For any items not on repeat or needing a review, a request will be sent to your GP who will take the appropriate action. When signed, your prescription will then be made ready for you, or your pharmacy, to collect from us at reception, or it can be sent electronically straight to your nominated pharmacy. 

We do not have the facility to automatically re-order your repeat prescription each month, it is your responsibility to ensure you do so.  Please allow 48 hours (2 working days) for processing before asking to collect it.  If you have attended a hospital consultation, or have had a hospital admission, we require written confirmation of any changes to your medication before we can update your repeat medication list.  Again, please allow at least 48 hours (2 working days) for any changes to be processed before the prescription can be collected. Please note it is your responsibility to inform your pharmacy if your repeat medication list changes in any way.

All medication is subject to review by your doctor and you will be asked periodically to make an appointment with him/her before you can be given another prescription.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you know you'll have to pay for a lot of NHS prescriptions, it may be cheaper to buy a prescription prepayment certificate (PPC) – effectively a prescription "season ticket". 

A PPC covers all your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need. Click HERE to buy a PPC today.

But it does not cover the cost of other health items, such as the provision of wigs and fabric supports, which are only provided through the hospital service.

There are 3 PPC options to choose from:

1. The 3-month PPC costs £31.25 and will save you money if you need more than 3 prescribed items in 3 months.
2. The 12-month PPC costs £111.60 and will save you money if you need more than 11 prescribed items in a year.
3. The hormone replacement therapy (HRT) PPC costs £19.30 and will save you money if you need more than 2 prescribed HRT items in a year.

The HRT PPC is only for HRT medicines licensed to treat menopause symptoms, but you can use it regardless of why these medicines are prescribed for you. Click HERE to find out more about the HRT PPC.